999ba's Privacy Policy
Protecting your personal information is our top priority. Read this policy to learn how we collect, use, and keep your data secure.
Introduction & Definitions
999ba is a trusted online gaming platform in Bangladesh. We take our users' privacy very seriously. This privacy policy explains how we process your personal information, what purposes it is used for, and how it is kept secure.
Below are explanations of some important terms used in this policy:
- "Platform" refers to the 999ba website and all services connected to it.
- "User" refers to any person who registers on or uses our platform.
- "Personal information" refers to any data that can directly or indirectly identify an individual.
- "Processing" refers to any operation performed on data, including collection, storage, use, modification, or deletion.
- "Third party" refers to any entity or person other than 999ba or the user.
It is your responsibility to read and understand this privacy policy in full before using our platform. If you disagree with any part of this policy, please refrain from using our platform.
Data Collection
Information You Provide Directly
When you register with 999ba or use our services, you directly provide certain information. This includes:
- Full name and username
- Email address and mobile number
- Date of birth (for age verification)
- Address and residential information
- Payment information (bKash, Nagad, or Rocket number)
- Documents submitted for identity verification
Automatically Collected Information
When you use our platform, certain information is collected automatically. This includes:
- IP address and geographic location (at country or city level)
- Device type, operating system, and browser version
- Login and logout times on the platform
- Pages you visit and time spent on them
- Gaming activity and betting history
- Transaction records
Information Received from Third Parties
In some cases we may also receive information from third parties, such as:
- Identity verification service providers
- Fraud prevention services
- Payment processors (bKash, Nagad, Rocket)
- Social media platforms (if you use that option to log in)
Information received from these third parties is used only to improve the quality of platform services and to ensure security.
Purpose of Data Use
999ba uses your personal information for the following legitimate purposes:
Account Management & Verification
Your information is used to create and manage your account, verify your identity and age, and ensure the security of your account. We ensure that only individuals aged 21 or above can use our platform.
Transaction Processing
Information is needed to process deposit and withdrawal requests, send transaction confirmations, and maintain financial records. We verify relevant information to ensure secure transactions via bKash, Nagad, and Rocket.
Customer Support
Your information is used to answer your questions, resolve issues, and improve service quality. Our support team provides service in both Bengali and English, 24/7.
Communications & Notifications
We use your contact information to send important account updates, policy changes, and security alerts.
Service Improvement & Research
Aggregated and anonymised data is used to analyse platform performance, develop new features, and improve the user experience.
Fraud Prevention & Legal Compliance
Information is processed to detect and prevent fraud, money laundering, and other unlawful activities, and to meet applicable legal obligations.
Data Storage & Security
Security Measures
999ba uses industry-standard security technology to keep your information safe. The key elements of our security framework are:
- SSL Encryption: All data exchanged between you and our servers is secured through SSL (Secure Socket Layer) encryption.
- Data Encryption: Stored sensitive information (such as payment details) is kept in encrypted form.
- Access Control: Only authorised staff can access personal information, and they are bound by confidentiality agreements.
- Firewall & Security Monitoring: Our systems are under continuous monitoring, with measures in place to detect any intrusion or unusual activity.
- Regular Security Audits: We conduct regular security audits and penetration testing.
Data Retention Period
We retain your personal information for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations. In particular:
- Information for active accounts is retained until the account is closed.
- Financial transaction records are kept for a specific period in accordance with legal requirements.
- Even after an account is closed, some information may be retained for legal, fraud prevention, or dispute resolution purposes.
- Once the retention period ends, information is securely deleted or anonymised.
Sharing Data with Third Parties
999ba does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:
Service Provider Partners
To operate our services, we use trusted third-party services such as payment processors (bKash, Nagad, Rocket), identity verification agencies, and data storage service providers. Strict data protection agreements are in place with these partners.
Legal Obligations
When required by law, court order, or a lawful request from a government authority, we may be compelled to disclose relevant information. In such cases we provide only the information that has been requested.
Security & Fraud Prevention
Relevant information may be shared with industry partners to detect and prevent fraud, cyberattacks, or other harmful activities.
Cookies & Tracking
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and improve our services.
Cookies We Use
- Essential Cookies: These are necessary for the core functions of the website. They are used to manage login sessions, security tokens, and user preferences. These cookies cannot be disabled.
- Functionality Cookies: These are used to remember your language preference and other personalised settings.
- Analytics Cookies: These are used to analyse website usage and understand which features are used most.
- Security Cookies: These are used for account protection and fraud prevention.
Managing Cookies
You can control or delete cookies through your browser settings. Please note that disabling essential cookies may prevent some platform features from working correctly. Cookie settings vary by browser — they can usually be found in the "Settings" or "Preferences" menu.
Your Rights
As a user of 999ba, you have certain important rights regarding your personal information:
Right to Access
You can request at any time to know what information we hold about you.
Right to Correction
If any information we hold is inaccurate or incomplete, you can request that it be corrected.
Right to Deletion
In certain circumstances you can request that your information be deleted, subject to legal obligations.
Right to Restrict Processing
You can ask that the processing of your information be restricted, particularly if you question the accuracy of the data.
Right to Data Portability
You can request your information in a structured, commonly usable format.
Right to Object
In certain circumstances you can object to the processing of your information.
Protection of Minors
999ba strictly follows a policy of protecting minors. Our platform is only for individuals aged 21 or above.
- Age verification during registration is mandatory.
- We do not knowingly collect information from anyone under the age of 21.
- If we learn that a minor has provided information, that information will be deleted immediately and the account will be closed.
- If a parent or guardian believes their child has registered on our platform, please contact our support team.
To learn more about responsible gaming, visit our Responsible Gaming page.
Payment Information Privacy
Your financial security is extremely important to us. At 999ba, we follow the policies below when handling payment-related information:
Payment Information Security
When you transact via bKash, Nagad, or Rocket, your mobile banking number and related details reach us securely through SSL encryption. This information is never stored in plain text.
Minimum Deposit & Withdrawal
The minimum deposit amount on our platform is ৳300 and the minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 1 hour.
Transaction Records
A secure record of every transaction is stored in our system. These records are used only for the purposes of resolving disputes, preventing fraud, and meeting legal obligations. You can view your own transaction history from your account.
Identity Verification
For large withdrawals or when suspicious activity is detected, we may follow an additional identity verification process. This is done to ensure the security of your account and to prevent unauthorized transactions.
Policy Changes
999ba may update this privacy policy from time to time. We may change the policy in the following circumstances:
- To stay aligned with legal or regulatory changes
- When new services or technologies are added
- To reflect better practices in data protection
- To bring clarity based on user feedback
If any significant changes are made, we will notify you via email or through a notification on the platform. Continued use of the platform after changes have been made will be considered your acceptance of the new policy.
The "Last Updated" date at the top of this page always indicates the date of the most recent change. We recommend that you review this policy regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. The 999ba customer support team is available 24/7 to assist you.
Live Chat
Speak directly with our support team. Available 24/7, in Bengali and English.
[email protected] — Send any privacy-related requests to this address.
When sending a request regarding your data protection, please include the following: your registered email address, the type of request (access request, correction, deletion, etc.), and a detailed description of the request. We will process your request as quickly as possible after verifying your identity.